To succeed in highly competitive hospitality sector, one needs to provide rich user experience and prompt customer service. Guests in high-end or business-class hotels expect very high quality and personalized service during their stay in the hotel. This is equally true when it comes to Internet service. Today’s hotel guests, especially the business travelers, like to remain always connected even when they are on the move. Internet connectivity is an integral part of user’s experience in almost all hotels in the world.
An Internet user may need support at any hour and it is imperative that the hotel provides a prompt and personalized support to the guest when it is required. Hotels in India expect that the operator provides an Internet butler (support technician) who is present in the hotel to help the customers. The support technicians is responsible for ensuring that the Internet service is running reliably in the hotel and he is available for support whenever the guest needs one.
Wifi-soft provides on-site technical support for all the hotels it serves in India. The technicians are highly trained in all the Wi-Fi related issues with good communication skills. The technicians work in different shifts to ensure that the guest receives in-room or phone support whenever he runs into Internet issues.
Please contact Wifi-soft sales to know the availability of on-site support in your area.