WiFiLAN Cloud : Frequent Asked Questions
1. What is WiFiLAN?
WiFiLAN is a complete, hosted operational support system (OSS) for managing wireless hotspots and hotzones. Unlike many other OSS, WiFiLAN is designed specifically for managing wireless networks and incorporates all features necessary for reliably operating wireless networks from a central location. Some of the basic features of WiFiLAN are listed below.
- User Management
- Device Management
- Branded Portals
- Customer Self Care
- Prepaid Billing
2. What do you mean by hosted service?
Our application runs on a server in Secure Data Centers in the US that runs 24x7x52. This means you don't need to install any Software or run any servers locally to use our solution. You can manage your Wireless Network remotely even from a geographically distant location.
3. Where is WiFiLAN hosted?
WiFiLAN is hosted in a state-of-the-art, secure Data Center in the US. It has redundant backbones and is constantly monitored for security threats. We make sure it is up and running at all times. We have implemented two-server architecture in which one server acts as primary and the other one as a backup. The servers are hosted in two separate data center to ensure maximum uptime.
4. How does WiFiLAN work?
WiFiLAN is hosted in our NOC (Network Operations Center) in a secure data center.You don't need to install any Software or run any servers locally. All you need is a Compatible Gateway and a Broadband or DSL Internet Connection and you are ready to provide a Managed and Reliable WiFi Service. WiFiLAN helps you monitor and manage all your Hotspot Locations and Users remotely through you its Web Based Interface.
5. What are the browser requirements for WiFiLAN?
WiFiLAN functions perfectly on any Web browser. We recommend using IE 5 or higher and Mozilla 2.0 or higher.
6. Is my data secure in WiFiLAN?
Yes, WiFiLAN maintains your data securely. Our software runs on Linux operating system so it is relatively secure from Windows worms and viruses. Each server is secure by two firewalls - hardware and software and is constantly monitored for network attacks.
7. Can I have multiple WiFiLAN accounts?
Yes. WiFiLAN allows you to create multiple admin accounts and you can customize the access levels for each account. It lets you create strictly viewer accounts too.
8. Who is using WiFiLAN?
This solution is ideal for hotspot operators and service providers who need a complete, integrated back-office management solution that streamlines their operating procedures and reduces operational cost. The simple, intuitive web-based interface is easy to learn and makes hotspot management smooth and hassle-free.
9. Does WiFiLAN work in any Country?
Yes, WiFiLAN works in any country. You can have Captive Portals in your local language and charge your customers in one of the major currencies of the world.
10. Does WIFiLAN support multiple languages?
Not at the moment. We are working on it and shall post an update as soon as the multilingual feature is added
11. What is the architecture of WiFiLAN?
Please click here to view the architectural details of WiFiLAN.
12. I am using another software to manage my Wireless Networks. Will you help in migrating to WiFiLAN?
Yes, our Engineers shall help you migrate from your Existing Software solution to WiFiLAN and they shall assist you by remotely configuring your gateways to Interface with WiFiLAN.
13. What hardware is supported on WiFiLAN?
WiFiLAN is compatible with wide range of hardware. Please click here to view the list of Wireless Gateways supported by WiFiLAN.
14. Can I get a demo of the application?
Yes, a free Online Demo of our solution is available. Click here for our signup form. You shall receive information regarding your Demo WiFiLAN Account via e-mail. If you are interested in an ONLINE WALK-THROUGH of our solution, we have our Sales Representatives available at a time convenient for you. The representative will explain you various features of WiFiLAN and will guide your through the online demo. Please click here to schedule an ONLINE WALK-THROUGH.
15. Does my subscription come with product support?
Yes, our Engineers shall provide you professional and quick support related to WiFiLAN as well as hardware related issues like Recommending hardware, Flashing of Firmware and Configuration. Click here for Support Documentation for WiFiLAN.